Terms and Conditions

General

Please review the following basic terms that govern your use of, and purchase of, products from thegrassspot.com Please note that your use of thegrassspot.com constitutes your agreement to follow and be bound by those terms.

Contact

Questions or concerns? Please do not hesitate to contact us at info@thegrassspot.com and we'll get back to you as soon as possible. Our business hours are 10am-6pm EST, Monday through Friday. All correspondence received on holidays, Saturday, or Sunday will be addressed the following business day.

Cancelled Orders:

You have 24 hours to cancel your order from the time of purchace. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

Damaged Items:

If you receive an item that is damaged, please contact customer service within 48 hours of receiving at info@thegrassspot.com. Damaged items must be returned back to us within 14 days from the date of receiving in their original packaging, in as-new condition with printed receipt. 

Shipping & Delivery

Processing Time:

Most orders are processed and shipped within 3-5 business days of purchase. However, please allow up to 8 business days for processing (especially during promotional periods). 

Tracking Issues:

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at info@thegrassspot.com.

Domestic (USA)

The Grass Spot is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

      Shipping Times
      • Standard delivery time is 4-7 business days from date shipped, but may take longer.
      • Shipping prices are calculated using real time quotes and are based on weight and destination.
      • We currently cannot fulfill and ship orders to P.O. Box addresses.

      Shipping Restrictions:

      • Please note that the Shipping and Billing country must match