Shipping policy

Shipping & Delivery

Processing Time:

Most orders are processed and shipped within 3-5 business days of purchase. However, please allow up to 8 business days for processing (especially during promotional periods). 

Tracking Issues:

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at info@thegrassspot.com.

Domestic (USA)

The Grass Spot is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping Times

• Standard delivery time is 4-7 business days from date shipped, but may take longer.
• Shipping prices are calculated using real time quotes and are based on weight and destination.
• We currently cannot fulfill and ship orders to P.O. Box addresses.